"Customer service shouldn’t be solely a job nevertheless a bonafide career path, and this book is your undergraduate diploma.” – Richard White, Founder and CEO of UserVoice
How do you hire the biggest assist employees? What’s the biggest use of social media for assist and restore? Ought to we apologize for the inconvenience? The web’s most important specialists are ready to share our options and experience with everyone, plus share tales and radical suggestion for setting up your private distinctive customer experience. In The Customer Support Handbook, leaders in customer assist ship their tales of brand name identify failures, triumphs and biggest practices for assistance on the web. Lastly, all you need to create your private excellent assist group in a single helpful-dandy information.
In case you’re a CEO Or Founder:
This book is your primer on the means ahead for customer assist – not merely offering transactional service nevertheless intentionally striving to make your company’s customer service the new gold regular. Research the significance of partaking your customer assist employees collectively together with your product enchancment, how to truly measure customer happiness, and why you could have to be investing in your assist staff as your prime rung employees.
In case you’re a customer assist expert:
This book is your validation, your reminder that what you do for a dwelling is an important part of product enchancment and the means ahead for the web. Research concepts and ideas for offering the biggest customer assist potential, along with occasion replies for strong questions, options on greater language and tone to use in social media, and suggestion on coping with troublesome customers.